Shipping policy
r event beyond our direct control, such as public holidays and customs issues. The estimated delivery time may also vary according to your location and the origin of your order.
If you require any further information or assistance, please do not hesitate to contact us.
• About changing the shipping address
You may email support@wavkong.com to update your delivery address before your order is dispatched.
Once the parcel is already in transit, address modification requests cannot be processed.
• About Out-of-Stock Items
If a product is out of stock for your destination region, the corresponding product cannot be checked out directly. For restock consultation and alternative ordering solutions, please send an email to support@wavkong.com; our team will respond within 1 business day.
• About Multi-item Product Shipping
When you purchase multiple products in one order and expect consolidated delivery, WavKong will try our best to arrange all goods to be sent out together.
Nevertheless, separate shipments may be arranged for your order due to different warehouse inventory and shipping arrangements for individual items.
• About Undeliverable Address
Please note that WavKong does not ship to APO/FPO/DPO and PO.Box addresses.
Import Duties & Taxes
Import duties, customs fees, VAT, GST, and other applicable import taxes are included in the price for retail customers. WavKong will cover these charges on behalf of retail customers, so no additional import duties or taxes will be required upon delivery, where applicable.
Shipping Methods
WavKong currently uses the following shipping methods for eligible destinations:
- Air Shipping: Orders may be shipped by air depending on the destination, warehouse location, and logistics arrangement.
- Ground Shipping: Orders may be shipped by ground transportation where applicable.
The specific shipping method will be automatically assigned by WavKong based on the delivery address, warehouse location, product availability, and logistics arrangement. Customers generally do not need to select the shipping method when placing an order.
WavKong offers free standard shipping on V2700 products.
Note: For Kickstarter backers, shipping fees and delivery times will follow the Kickstarter campaign terms.