Shipping policy
At WavKong, we are committed to providing a smooth and reliable shopping and delivery experience. Please review the shipping information below before placing your order.
Shipping Fee For Customers
WavKong offers free standard shipping on V2700 product.
Shipping Time For Customers
Total delivery time: Generally 2-10 business days. (Please note that any delivery dates provided by WavKong are only estimates. )
Total delivery time is broken down into processing time and shipping time:
- Order processing time: Generally 1 business day
- Estimated Delivery Time: Generally 1-9 business days
Shipping Destinations
WavKong currently ships to the following countries and regions:
region
countries/regions
north america
Canada
(Excludes Northwest Territories, Nunavut, and Yukon.)
United States
(48 contiguous states and Washington, D.C. only. Excludes Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. APO/FPO/DPO addresses and PO Boxes are not supported.)
Mexico
oceania
Australia
New Zealand
asia
China
Hong Kong SAR
Taiwan
Japan
Malaysia
Philippines
Singapore
South Korea
Vietnam
Thailand
europe
Austria
Belgium
Czechia
Denmark
Finland
France
Germany
Ireland
Norway
Italy
Luxembourg
Netherlands
Poland
Portugal
Spain
Sweden
United Kingdom
* Shipping is currently unavailable to countries or regions not listed above.
Shipping Confirmation and Order Tracking
Once your order is shipped out, you will receive an email about the tracking information. Please allow 24 hours for the tracking information to show.
If there have any problems with the delivery status, please feel free to contact us at support@wavkong.com and WavKong Team will reply to you within 1-3 business days.
Packaging
WavKong uses cartons for outer packing. In the box, you can find the product.
Shipping NOTE
• About shipping support
If you have not received your item(s) after 10 business days, please feel free to reach out to us at support@wavkong.com, and the WavKong Team will reply to you within 1-3 business days.
• About shipping time
Business days do not include Saturday & Sunday and any public holidays.
The estimated delivery times mentioned above are based on normal circumstances. WavKong is not responsible for any failures or delays in delivery resulting from force majeure event, such as out of stock, natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues. The estimated delivery time may also vary according to your location and the origin of your order.
If you require any further information or assistance, please do not hesitate to contact us.
• About changing the shipping address
You may email support@wavkong.com to update your delivery address before your order is dispatched.
Once the parcel is already in transit, address modification requests cannot be processed.
• About Out-of-Stock Items
If a product is out of stock for your destination region, the corresponding product cannot be checked out directly. For restock consultation and alternative ordering solutions, please send an email to support@wavkong.com; our team will respond within 1 business day.
• About Multi-item Product Shipping
When you purchase multiple products in one order and expect consolidated delivery, WavKong will try our best to arrange all goods to be sent out together.
Nevertheless, separate shipments may be arranged for your order due to different warehouse inventory and shipping arrangements for individual items.
• About Undeliverable Address
Please note that WavKong does not ship to APO/FPO/DPO and PO.Box addresses.
Note: For Kickstarter backers, shipping fees and delivery times will follow the Kickstarter campaign terms.