Refund policy
WavKong is committed to providing customers with reliable products and comprehensive after-sales support. Please read the following returns and refunds policy carefully before placing an order.
1. Return and Refund Requests
To request a return, refund, or product replacement, please email support@wavkong.com and provide the following information:
- Order ID
- The email address used to place the order
- Photos or videos that clearly show the product issue, if applicable
- A description of the issue or the reason for the return
Our after-sales support team will review the information you provide within 1–3 business days and may request additional information to verify the product issue and determine an appropriate solution. Please do not send the product back before receiving our return instructions and the designated warehouse address.
If WavKong verifies that a product has malfunctioned due to a manufacturing defect or another quality issue covered by the applicable after-sales policies, we will provide an appropriate solution based on the specific circumstances.
- Replacement as the Preferred Solution: For confirmed product quality issues, we will prioritize resolving the issue by sending a brand-new replacement device.
- Refund Processing: If a refund is necessary based on the specific circumstances, WavKong will process it in accordance with applicable policies and legal requirements.
If the return is caused by WavKong, including situations where the product received is damaged, defective, or incorrect, the customer will not be responsible for the return shipping costs. WavKong will cover reasonable shipping costs for returns or replacements arranged in accordance with our after-sales support team’s instructions.
This policy does not affect customers’ rights to refunds or product replacements, or any other statutory consumer rights under applicable law.
3. Returns for Personal Reasons
If you wish to return a product due to personal preference, a change of mind, or another reason unrelated to product quality, please contact our after-sales support team to submit a request within 14 days of receiving the product, unless otherwise provided by applicable law.
Returns for personal reasons must meet the following conditions:
1. Request and Authorization
Please contact support@wavkong.com first to explain the reason for your return. Only send the product back after receiving return instructions and the designated warehouse address.
2. Product and Accessory Requirements
The product must be returned intact, together with its original packaging and all original accessories and components. The product and accessories will be inspected at the warehouse to confirm whether they meet the return conditions.
3. Return Shipping Costs
If the return is initiated for reasons attributable to the customer, including personal preference or a change of mind, the customer is responsible for the return shipping costs.
The actual shipping cost will depend on the shipping carrier and service selected by the customer. Unless otherwise required by applicable law or agreed in writing by WavKong, such return shipping costs will not be reimbursed.
4. Product Inspection and Refunds
Once the warehouse receives the returned product, WavKong will inspect its condition and verify that all original accessories and components are included. If the product passes inspection and meets the return conditions, we will process the refund within 3–7 business days after the inspection is completed.
For orders eligible for a refund, the refund amount will be the product purchase price. As WavKong sells its products with shipping and taxes included, shipping charges and taxes that were not charged separately at checkout will not be refunded again as separate items, unless otherwise required by applicable law.
5. Missing Accessories or Product Condition Issues
If the returned product is missing accessories or components, has damage, or otherwise does not meet the return conditions, this may affect refund eligibility, the refund amount, or processing time.
If any of these issues are identified, we will promptly notify the customer and determine the next steps based on the specific circumstances and applicable law.
4. Customer Support Response Times
Our after-sales support team typically responds to customer inquiries within 1–3 business days.
If you have any questions about returns, refunds, or product replacements, please email support@wavkong.com.
5. Statutory Consumer Rights
This policy is not intended to exclude, restrict, or modify any consumer rights or remedies under applicable law that cannot be excluded or restricted. If the rights granted to consumers under local law conflict with this policy, applicable law will prevail.