Refund policy
WavKong does not accept returns or provide refunds. However, all orders include a 1-year limited warranty from the applicable warranty start date.
Warranty Claim Process
If you experience any device malfunction or fault during the warranty period, please contact support@wavkong.com and provide the following information:
The email address used to place the order
Your order number
Photos and/or videos showing the device issue
A description of when and how the issue occurred, including the usage scenario
Our support team will review the information provided and determine the cause of the issue.
Manufacturer-Related Quality Issues
If our inspection confirms that the malfunction is caused by an inherent product defect or manufacturing-related quality issue under normal use and within the warranty period, we will provide a brand-new replacement device free of charge.
WavKong will cover the shipping cost for the replacement device. No return or cash refund will be provided.
Notes: No return or cash refund will be provided.
Care Plan
Customers may purchase the WavKong Care Plan for US$69.99, which provides one additional year of warranty coverage, extending the standard 1-year warranty to a total of 2 years.
If you have purchased the Care Plan, eligible after-sales service will be provided in accordance with the applicable Care Plan terms and conditions.
Support Response Time
Our support team normally responds within 1–3 business days.