Privacy Policy
Privacy Statement
We take your privacy seriously. This privacy statement explains how WavKong (collectively, “we”, “us”, or “our”) collects, uses, shares and processes your information.
Collection and Use of Personal Data
Personal data refers to information that can directly or indirectly identify you, including anonymous data that can be associated with information capable of identifying you directly or indirectly. Personal data excludes data that has been irreversibly anonymized or aggregated — such data cannot be used to identify you, either alone or combined with other information.
Our platform acts as an agent when handling your personal data, with all processing done solely to serve your interests. All data operations strictly follow the scope you authorize and the rules specified in this Privacy Policy. We will never use or process your personal information beyond your explicit instructions and the limits set out in this policy.
Promoting Safety and Security
We abide by the principles of legality, legitimacy and transparency. We only collect and process the minimum data required to fulfill specified purposes. Meanwhile, we adopt technical and administrative safeguards to protect data security.Personal data will be used for account verification and user behavior monitoring to maintain platform security: this covers fraud detection & prevention, investigation of suspicious or illegal activities, and violations against our terms of service and policies. Such processing is based on our legitimate interest in guaranteeing the safety and integrity of our products and services.
We process user personal data with strict accountability via secure and proper approaches, including robust technical protection and management mechanisms, to avoid unauthorized or illegal data processing, as well as accidental data loss or corruption. We maintain complete records of all data processing activities and management workflows, so we can fully demonstrate compliance with data protection principles during official audits or user inquiries.
Below is a breakdown of the personal data we may collect and the corresponding usage purposes:
Consent to Information Collection and Usage
ⅰ. Data You Voluntarily Submit
We collect personal data you actively provide when you use our products and services or interact with us — such as account registration, customer support inquiries, online surveys, or live chat assistance.If you place an order and complete a purchase, we will collect transaction-related personal information: payment details (credit/debit card numbers and relevant billing info), account verification credentials, plus billing addresses, shipping addresses and contact information.
ⅱ. Automatically Collected Data from Website & App Visits
When you browse our official website or use our application, we gather device information including device model, unique device ID, IP address, operating system and browser type. We also record service usage statistics, diagnostic logs, and approximate geographic location from your access device.Our services use IP geolocation and other positioning means to estimate your location, so we can optimize and customize products & services for your region.
By agreeing to this Privacy Policy, you authorize us to collect your phone number, personal email address and other account login credentials via our website. These data will be used for order fulfillment, promotional campaign notifications, and user experience survey invitations. Our core aim is to upgrade service quality and optimize the overall user experience. Your personal information will be managed confidentially and fully compliant with this Privacy Policy.
ⅲ. Minors Under 16 Years Old
For users aged 16 and below, we may only provide personal data-related services upon explicit or implicit consent from their legal guardians. We deliver policy content in age-appropriate, easy-to-understand wording for minors. Legal guardians shall supervise and take responsibility for minors’ online activities on our platform.
How We Use Your Personal Data
In general, we utilize personal data to supply, optimize and iterate our products and services, communicate with you, deliver targeted ads and customized services, and protect the legitimate rights of ourselves and our customers.
ⅰ. Providing, improving, and developing our products and services
We leverage personal data to enhance our product delivery, service quality, and advertising strategies. This includes conducting data analysis, research, and audits to support our mission of offering valuable products and services while maintaining business operations. Should you decide to partake in contests or promotions, we will use the personal data provided for administrative purposes. Please note that specific activities may entail additional terms and conditions, which could offer further insight into our data handling practices. We encourage you to thoroughly examine these provisions before engaging in any form of participation.
ⅱ. Communicating with you:
Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email，SMS or any other communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. We may share your personal information with trusted service providers that help us operate our business, such as customer support, order fulfillment, and email service providers. These providers process your data only on our behalf and in accordance with our instructions. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.
For our WavKong hotline, you may receive text messages during or after a phone consultation to collect your order information or provide notifications. Please be assured that all information collected will be kept confidential. If you do not wish to receive such text messages in the future, you can opt out at any time by replying "STOP" to the text message you receive.
NOTE: Should any of the purposes detailed above require your explicit prior consent for data usage, please note that you can withdraw your consent at any time by contacting us.
Definition of "Cookies"
Cookies are short segments of text designed to store information on web browsers. Their primary function is to remember and recall identifiers and other data across various devices, including computers, phones, and tablets. Beyond traditional cookies, we also utilize a range of complementary technologies, such as local storage on your browser or device, unique identifiers tied to your device, and additional software mechanisms, all of which serve similar functions. For the purposes of this Cookie Statement, we collectively refer to these technologies as 'cookies'.
Use of Cookies
We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.
Disclosure of Personal Data
We carefully share specific personal data with strategic partners who join forces with us to improve the delivery of our products and services, as well as to support our customer-focused marketing initiatives. Our data-sharing practices are rigorously confined to the enhancement of our product line, the improvement of our services, and the optimization of our advertising campaigns. You have our assurance that we will never divulge your personal information to third parties for their own marketing activities without first obtaining your clear and explicit consent.
By using our website, you (the visitor) consent to third parties processing your IP address to ascertain your location for currency conversion purposes. Additionally, you agree to store the selected currency in a session cookie within your browser—a temporary cookie that is automatically deleted upon closing your browser. This mechanism ensures that the chosen currency remains constant throughout your browsing session on our website, allowing prices to be displayed in your local currency.
Data Disclosure or Storage, Transfer, and Processing
ⅰ. Fulfilment of legal obligations:
In compliance with the stringent regulations governing the European Economic Area or the jurisdiction in which the user resides, the existence and occurrence of specific legal actions mandate the fulfillment of corresponding legal responsibilities. Regarding the handling of personal data pertaining to residents of the European Economic Area (EEA)—as delineated herein, should you maintain residency within the aforementioned region, the processing of your personal data shall be duly legitimized: In instances where we solicit your explicit consent for the processing of your personal data, such actions shall be deemed lawful under Article 6(1) of the General Data Protection Regulation (EU) (commonly referred to as the "GDPR").
ⅱ. For the purpose of reasonable implementation or application of this article:
We reserve the right to distribute personal data throughout our affiliated enterprises. In the event of significant business transitions such as mergers, sales, or bankruptcy-like proceedings, we have the ability to transfer personal data to the subsequent owners. Additionally, we retain the right to disclose data when it is necessary to safeguard our rights, combat fraud, or enhance the security of our operations and the user base.
ⅲ. Legal Compliance and Security or Protect Other Rights:
We may be legally required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. This disclosure is made in accordance with applicable laws and regulations and is considered necessary for the protection of public interests.
Your Rights
We are committed to maintaining the accuracy, completeness, and timeliness of your personal data. You have the right to access, rectify, or erase the personal data we collect. You may also restrict or object to the further processing of your personal data at any time. Furthermore, you are entitled to obtain your personal data in a structured and commonly used format. If you have concerns about the processing of your personal data, you can file a complaint with the relevant data protection authority. To safeguard the privacy and security of your personal data, we may ask for identification to verify your identity and the legitimacy of your request to access your data. We will then proceed to locate and provide you with the personal data we hold. However, there are instances where applicable laws or regulatory requirements may allow or require us to deny access to or deletion of some or all of the personal data we maintain. To exercise your rights regarding your personal data, please feel free to contact us. We guarantee a prompt response to your request, endeavoring to reply within a reasonable period within 30 days after receiving your contact.
Third-Party Websites and Services
In the event a customer accesses a third-party website via a link affiliated with our company, we disclaim any obligations or responsibilities arising from the third party's privacy policy. Our platform, encompassing our website, products, and services, may provide links or means to connect with third-party websites, products, and services. We bear no accountability for the privacy practices or content of these external entities. This Privacy Statement exclusively governs the data collection practices within our own offerings. We advise customers to review the privacy policies of third parties prior to utilizing their websites, products, or services.
Data Security, Integrity, and Retention
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data to fulfill the purposes outlined in this Privacy Statement if necessary, unless a longer retention period is required or permitted by law.
Changes to this Privacy Statement
We reserve the right to periodically update this Privacy Statement in response to evolving technology, shifting industry standards, regulatory changes, and various other factors. By continuing to engage with our suite of solutions subsequent to the Privacy Statement's revision date, you signify your agreement with the amended provisions. Should you disagree with these updates, we advise ceasing the utilization of our offerings and reaching out to us to facilitate the closure of any associated accounts.