Warranty Policy

Email：support@wavkong.com (WavKong Team will reply to you within 1-3 business days.)

WavKong prioritizes global user experience and reliable after-sales service for all Wi-Fi router products. We strive to deliver stable networking performance and thoughtful customer support to every customer.

1-Year WavKong Warranty

WavKong provides a 1-Year Limited Warranty starting from the date the original buyer receives the product, with guaranteed reply to all support tickets within 1-3 business days. All WavKong routers are covered by product liability insurance to let you use the device without concern.
If you suspect your WavKong router has manufacturing quality defects within the warranty term, please contact customer support and present valid purchase evidence. Our dedicated support team will get back to you within 1-3 business days and offer targeted solutions accordingly.

This Warranty Policy exclusively applies to Kickstarter backers and official direct sales customers.

Warranty Coverage & Exclusions

The warranty does NOT apply to the following scenarios:

  • Damage induced by human error, improper installation, incorrect configuration or misuse of the router
    Inability to provide valid and verifiable proof of purchase
  • Damage caused by force majeure including natural disasters, fire, flood, lightning strikes and unexpected accidents
  • Complimentary gifts, trial units, PR samples and promotional free items
  • Products that have passed the 1-year warranty period
  • Devices bought from unauthorized third-party sellers, grey market or unofficial sales channels
  • Malfunction or damage resulting from liquid intrusion, overheating, unstable power supply and external physical harm
  • Non-quality personal complaints raised more than 3 days after order delivery
  • Lost or stolen products with no physical item available for inspection
  • Faults caused by unauthorized disassembly, hardware modification, firmware flashing without official guidance, or violation of official user manual instructions
  • Any maintenance, repair or part replacement performed by third-party repair personnel not approved by WavKong
  • Physical damage from dropping, collision, exposure to extreme high/low temperature and inappropriate power input
  • Normal wear and tear of consumable accessories including power adapters, Ethernet cables and antennas

Issue Submission Instructions

If you receive damaged goods during transit, find obvious defects after unboxing, or encounter functional faults during use, please reach out via the above channel with your order ID, product serial number, detailed problem description and contact information. Our team will respond within 1-3 business days.
To validate your warranty request, you must supply valid purchase proof, serial number of the faulty router, troubleshooting records and photo/video evidence demonstrating the issue.

Acceptable Valid Purchase Proof

We accept the following documents for warranty verification (multiple forms may be requested for cross-check):
1. Official order ID from WavKong official site or authorized Amazon store or Kickstarter
2. Commercial invoice or PayPal transaction order number
3. Complete sales receipt containing purchase date, product model, pricing info, total amount and official seller confirmation
All warranty claims for product defects become invalid 1 year after the original purchase date.

Shipping Cost Responsibility

The buyer shall cover all shipping fees under these circumstances:

  • Returns initiated for personal reasons instead of confirmed manufacturing defects
  • Warranty service requested when the product is taken to a country/region outside the original purchase territory
  • Accidental or unnecessary return requests submitted by the buyer
  • Return of irrelevant personal belongings mixed with the router package
  • Items marked as faulty during return but pass official inspection with no confirmed hardware/software defects
  • Replacement of separately purchased spare parts and accessories out of the main unit war

Care Plan

Customers may purchase the WavKong Care Plan for US$69.99, which provides one additional year of warranty coverage, extending the standard 1-year warranty to a total of 2 years.

If you have purchased the Care Plan, eligible after-sales service will be provided in accordance with the applicable Care Plan terms and conditions.